1. How to choose the right shoe size?
Our shoe size chart is displayed in detail in the details section of each product page. It is recommended to measure the length of your child's feet and refer to the size chart to choose the right size. If you are not sure, you can choose a larger size so that your child can wear it comfortably for a longer time.
2. Are your light shoes safe?
Our light shoes are made of environmentally friendly materials and have passed multiple international safety certifications to ensure that they are non-toxic and harmless. The light-emitting device on the sole is designed to be sealed and waterproof, and the batteries and wires are strictly protected, so that children can wear them safely.
3. Can your shoes be machine washed?
We do not recommend washing light shoes in the washing machine. You can use a damp cloth to gently wipe the upper to avoid water directly entering the light device. If the shoes are stained, it is recommended to wash them by hand with a neutral detergent and a soft cloth, and then air dry them naturally.
4. Which countries do you ship to?
We currently only ship within the United States. The specific delivery range and time can be viewed on the checkout page. Usually delivered within 3-7 business days.
6. How long does it take for my order to be shipped?
All orders will be processed and shipped within 1-3 business days. During special promotions, the shipping time may be longer. After shipping, you will receive an email with tracking information so you can check the status of your package at any time.
7. How do I track my order?
Once the order is shipped, we will send the tracking number via email. You can enter the tracking number on our website or the logistics company's website to check the latest status of your package.
8. Do you provide returns and exchanges?
If you are not satisfied with the product you received, you can return or exchange it within 30 days of receiving the product. The product must be in unused condition and include the original packaging and accessories. Please contact our customer service team for return instructions and return address.
9. How can I contact your customer service team?
You can contact us via the following methods:
Email: customercare@yeskisshoes.com
Online customer service: Online chat window in the lower right corner of the website
Social media: Send a private message on our social media platforms and we will get back to you as soon as possible.
(Monday to Friday, 8 am to 6 pm EST)
10. Are there any discounts for bulk purchases?
Yes, if you have bulk purchase needs, please contact our sales team directly. We will provide corresponding discounts and discounts based on your order volume.
WhatsApp: +86 18350403054
Our shoe size chart is displayed in detail in the details section of each product page. It is recommended to measure the length of your child's feet and refer to the size chart to choose the right size. If you are not sure, you can choose a larger size so that your child can wear it comfortably for a longer time.
2. Are your light shoes safe?
Our light shoes are made of environmentally friendly materials and have passed multiple international safety certifications to ensure that they are non-toxic and harmless. The light-emitting device on the sole is designed to be sealed and waterproof, and the batteries and wires are strictly protected, so that children can wear them safely.
3. Can your shoes be machine washed?
We do not recommend washing light shoes in the washing machine. You can use a damp cloth to gently wipe the upper to avoid water directly entering the light device. If the shoes are stained, it is recommended to wash them by hand with a neutral detergent and a soft cloth, and then air dry them naturally.
4. Which countries do you ship to?
We currently only ship within the United States. The specific delivery range and time can be viewed on the checkout page. Usually delivered within 3-7 business days.
6. How long does it take for my order to be shipped?
All orders will be processed and shipped within 1-3 business days. During special promotions, the shipping time may be longer. After shipping, you will receive an email with tracking information so you can check the status of your package at any time.
7. How do I track my order?
Once the order is shipped, we will send the tracking number via email. You can enter the tracking number on our website or the logistics company's website to check the latest status of your package.
8. Do you provide returns and exchanges?
If you are not satisfied with the product you received, you can return or exchange it within 30 days of receiving the product. The product must be in unused condition and include the original packaging and accessories. Please contact our customer service team for return instructions and return address.
9. How can I contact your customer service team?
You can contact us via the following methods:
Email: customercare@yeskisshoes.com
Online customer service: Online chat window in the lower right corner of the website
Social media: Send a private message on our social media platforms and we will get back to you as soon as possible.
(Monday to Friday, 8 am to 6 pm EST)
10. Are there any discounts for bulk purchases?
Yes, if you have bulk purchase needs, please contact our sales team directly. We will provide corresponding discounts and discounts based on your order volume.
WhatsApp: +86 18350403054