Return Policy
We want you to love the items you ordered! But if you are not 100% satisfied, our shipping process has made it very simple.
How long before I return my product, how can I get a free return or exchange offer?
You have up to 30 days to return your product. You must send your return package with wholesale stamped within 30 days from the date of purchase. Returns are not accepted after 30 days from the date of purchase.
Free Exchange
If our product has quality problems, we will provide a 30-day free exchange service.
In the case that the product has no quality problems, such as the size is not suitable, the color is not liked, etc., we will not bear the exchange shipping cost.
You must return it within 30 days from the date of purchase, otherwise, you need to pay the exchange shipping cost.
Free Return
If our product has quality problems, we will provide a 30-day free return service.
In the case that the product has no quality problems, such as the size is not suitable, the color is not liked, etc., we will not bear the return shipping cost.
You must purchase it within 30 days from the date of purchase. If you receive a refund, the shipping amount will be refunded in your tax.
Can I still return an item if it is broken, damaged or the tags have been removed?
You can only return items that are unworn, unwashed, undamaged, and have the original tags/packaging attached.
How do I return/exchange an item?
You will need to request a return or exchange and can contact us directly via email at customercare@yeskisshoes.com. Please send your order code and let us know your request for return/exchange. ). We will respond within 24 hours.
Important:
Do not send your return to the shipper's address on the package. This is not the return address and will affect the processing of your return. Even if you use your own shipping method, it should only be sent to the address we provide.
Please make sure you do not accidentally put items in your return that are non-DEWBU items. We are not responsible for shipping these back to you.
Refunds
In some cases, only partial refunds are allowed (if applicable)
Any items that are not in original condition, damaged or missing parts due to no fault of ours
Any items submitted more than 30 days after delivery
We will process the refund 7-14 days after receiving your package.
Refunds will be returned to the original payment account upon your request.
Note 01: Due to the current situation, your refund will take an additional 3-5 days to process. Thank you for your patience and understanding.
Note 02: If you have any questions about your return, you must contact customer support within 30 days of placing your order.
30-Day Money Back Guarantee
In addition, promotional and clearance products are not eligible for this 30-day money-back guarantee. They will be clearly marked as "Outlet", "Sale", "Clearance" or "Clearout" on the website. Gift cards are not refundable.
How long before I return my product, how can I get a free return or exchange offer?
You have up to 30 days to return your product. You must send your return package with wholesale stamped within 30 days from the date of purchase. Returns are not accepted after 30 days from the date of purchase.
Free Exchange
If our product has quality problems, we will provide a 30-day free exchange service.
In the case that the product has no quality problems, such as the size is not suitable, the color is not liked, etc., we will not bear the exchange shipping cost.
You must return it within 30 days from the date of purchase, otherwise, you need to pay the exchange shipping cost.
Free Return
If our product has quality problems, we will provide a 30-day free return service.
In the case that the product has no quality problems, such as the size is not suitable, the color is not liked, etc., we will not bear the return shipping cost.
You must purchase it within 30 days from the date of purchase. If you receive a refund, the shipping amount will be refunded in your tax.
Can I still return an item if it is broken, damaged or the tags have been removed?
You can only return items that are unworn, unwashed, undamaged, and have the original tags/packaging attached.
How do I return/exchange an item?
You will need to request a return or exchange and can contact us directly via email at customercare@yeskisshoes.com. Please send your order code and let us know your request for return/exchange. ). We will respond within 24 hours.
Important:
Do not send your return to the shipper's address on the package. This is not the return address and will affect the processing of your return. Even if you use your own shipping method, it should only be sent to the address we provide.
Please make sure you do not accidentally put items in your return that are non-DEWBU items. We are not responsible for shipping these back to you.
Refunds
In some cases, only partial refunds are allowed (if applicable)
Any items that are not in original condition, damaged or missing parts due to no fault of ours
Any items submitted more than 30 days after delivery
We will process the refund 7-14 days after receiving your package.
Refunds will be returned to the original payment account upon your request.
Note 01: Due to the current situation, your refund will take an additional 3-5 days to process. Thank you for your patience and understanding.
Note 02: If you have any questions about your return, you must contact customer support within 30 days of placing your order.
30-Day Money Back Guarantee
In addition, promotional and clearance products are not eligible for this 30-day money-back guarantee. They will be clearly marked as "Outlet", "Sale", "Clearance" or "Clearout" on the website. Gift cards are not refundable.
If you believe that the product you received is defective (purchased from this site), please contact us at
Email: customercare@yeskisshoes.com
Live Chat WhatsApp: +86 18350403054