Refund policy

Our Commitment to Customer Satisfaction:
We prioritize your shopping experience by offering a 30-day unconditional free return service. If you are not satisfied or encounter any quality issues within 30 days of receiving your order, please contact our customer service team with your order details and reason. We will promptly guide you through the return process and refund options.

Return Eligibility Requirements:
To be eligible for a return, your item must be in its original condition – unworn, with tags, and in its original packaging. Please ensure you have proof of purchase.

Damaged or Incorrect Items:
Please inspect your order upon reception. If your item is defective, damaged, or you received the wrong product, contact us immediately so we can evaluate the issue and correct it.

Refunds:
Once we receive and inspect your return, we will notify you. If approved due to a quality issue, we will provide additional compensation. Approved refunds will be processed within 10 business days via your original payment method. Please note that your bank or credit card company may take additional time to process and release the funds.

For any questions related to returns, please feel free to contact us at customercare@yeskisshoes.com.